Question 1

When will I receive my first copy?

Accepted Answer

Customers within the US will receive their first issue 4-6 weeks from the order date. Customers from Canada will receive it 5-7 weeks. International Customers will receive their first copy 6-8 weeks after the ship date of the magazine.

Question 2

When do the issues come out?

Accepted Answer

Horse Illustrated is published 6 times per year: January/February, March/April (special mega issue), May/June, July/August, September/October (special mega issue), and November/December. Young Rider is published 6 times per year: January/February, March/April, May/June, July/August, September/October, and November/December.

Question 3

How long does it take to get my issue through the mail?

Accepted Answer

Since the shipping method used is through USPS First Class, it ideally takes around 5 to 10 business days from the ship date for magazines to be received. However, there are instances, especially when subscribers live outside of the U.S., where it takes almost a month for the magazine to arrive.

Question 4

Why does it take so long for delivery?

Accepted Answer

This is to give ample time for the production of each magazine issue, which includes labeling to ensure each issue is sent to the correct subscriber. After it is labeled, the magazines are grouped according to zip codes, then forwarded to the USPS. The USPS delivers it to designated post offices for distribution to subscribers in their area.

Question 5

How do I know if my subscription is still active?

Accepted Answer

An active subscription is ensured of a regular receipt of the magazine. In any case of non receipt, customers are to call the hotline – 844-330-6373 in order to check the status of their subscription.

Question 6

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription. However, for paid subscriptions, only the remaining liability is refunded.

Question 7

How do I know when it's time to renew my subscription?

Accepted Answer

Renewal notices are sent to subscribers months prior to the expiration of the subscription. The expiration date of the subscription is also indicated in the label. It is recommended that subscribers renew their subscription three months prior to their expiration.

Question 8

Can I convert my print subscription to a digital subscription?

Accepted Answer

You cannot convert an existing Print Subscription to Digital Subscription. You need to purchase a separate subscription for digital issues. Or, if you are interested in both, you may purchase a combo of Print + Digital Subscription.

Question 9

When can I expect a refund if I cancel my subscription?

Accepted Answer

A request to cancel & process refund is sent to our Accounting Department. Account will notify the Customer Service team of the status of the request. Refund checks are received by subscribers 30-60 days from the date the check was written.

Question 10

How do I change my address or contact details?

Accepted Answer

For change of address or contact details, customer can call Customer Service @ 844-330-6373 or email us at customerservice@egmediamags.com

Question 11

How do I contact subscription customer service?

Accepted Answer

Customers can either call our hotline @ 844-330-6373 or email customerservice@egmediamags.com.

Question 12

I am not based in US. Can I order a subscription?

Accepted Answer

Yes, indeed you can. However, International rates will apply exclusive of shipping fees. Appropriate postage fees per title will be applied on top of the Subscription rate.

Question 13

Can I pay in a currency other than US$?

Accepted Answer

Yes, as long as the amount is equivalent to that of the US currency price.

Question 14

How do you acknowledge receipt of my order?

Accepted Answer

For Online Orders, a confirmation email indicating the order ID will be sent to subscribers.

For Phone Orders, Customer Service team will provide subscribers with their customer number and order number as confirmation at the time of the call. Upon request of subscriber, such information can also be sent to their emails or to their fax numbers.

For Inserts sent, subscribers are recommended to contact customer service 2 to 3 weeks after sending them to check if we got it. They can also opt to wait for either their first issue or the bill whichever comes first.