Frequently Asked Questions
For Online Orders, a confirmation email indicating the order ID will be sent to subscribers.
For Phone Orders, Customer Service team will provide subscribers with their customer number and order number as confirmation at the time of the call. Upon request of subscriber, such information can also be sent to their emails or to their fax numbers.
For Inserts sent, subscribers are recommended to contact customer service 2 to 3 weeks after sending them to check if we got it. They can also opt to wait for either their first issue or the bill whichever comes first.
Through the Auto Renewal feature you to continue to receive your magazine subscriptions. This means we automatically renew your subscription right before it expires. Before each renewal, you will receive an email 10 days prior to the expiry of the subscription stating the renewal rate/term then in effect.
Before each renewal, you will receive an email 10 days prior to the expiry of the subscription stating the renewal rate/term then in effect. We will charge your provided credit card or payment method on file for the amount mentioned in the renewal notice.
If you do not wish to renew or want to cancel your subscription at any time, send us an email at firstname.lastname@example.org and we will gladly refund the amount for all unfulfilled issues. You can also cancel auto renewal at anytime by visiting the ‘My Account’ section on our website.